![]() Finally, the flow add s a link to the Teams channel in the Jira ticket, helping to speed up the generation of the post -incident report. With the new updates in place, a nyone coming into the channel can quickly get up to speed on the issue at hand and know where to get more information if they need it. Here we see the original monitoring alert info, a link to the Jira ticket, and a link to the original event in Datadog : The Post Message step supports HTML, making it easy to post links and format text to accommodate every team ’ s tool stack and processes. The newly created channel contains a message including the original monitoring system details and a link to the Jira ticket. ![]() ![]() In this case, the flow creates a new Jira ticket, followed by a new Microsoft Teams channel, bring ing together the resolvers needed. Īfter reviewing the notification on the xMatters mobile app, the engineer decides they need all hands on deck, and responds with “Declare Sev-1” to trigger the major incident process. Guided response helps teams work together more efficiently to focus on the incident at hand instead of coordinating actions between toolsets. The Flow D esigner canvas below shows the response flows that were created to automate incident response and the choice of actions each response will take. When a monitoring tool detects an issue, the on-call engineer needs to quickly determine the next course of action. The se specially designed steps for Microsoft Teams help streamline communication between resolvers, creating a place to store and share incident details so that incident resolvers get the complete picture for any service degradation. It include s built-in steps for many of the common apps used in incident management workflows to help you build orchestrated toolchains tailored to your processes. Flow Designer is a powerful visual-building tool for drag-and-drop workflow c reation in xMatters. The first two stops in our ChatOps tour are F low D esigner steps for Create Channel and Post Message. Read on to learn about the latest features! New ChatOps Steps in Flow Designer W e’ve been working hard with the folks at Microsoft to launch several new features within our Teams extension to help you expand the collaboration aspects of your i ncident r esponse process. The xMatters bot for Microsoft Teams empowers DevOps and SRE teams to streamline communication to drive workflows forward and resolve incidents fast er. With its popularity soaring, Microsoft Teams is quickly becoming the standard collaboration tool for many organizations. Using ChatOps tools in incident response helps on-call resolvers prevent and manage any service degradations that can arise. In today’s world, it’s critical for DevOps and SRE teams to stay connected to achieve digital service continuity. Watch YouTube xMatters YouTube Catch our latest webinars, customer stories, and support videos on the xMatters YouTube channel! Watch YouTube.Solutions Overview Keep your services running xMatters unites teams to identify and resolve issues quickly.Everbridge Digital Operations Platform Everbridge Digital Operations Platform.Platform Overview xMatters service reliability platform Automate workflows, ensure applications are always working, and rapidly deliver products at scale.
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